BRAND-NEW, I JUST DECIDED NOT TO USE IT, I TOOK IT OUT OF BOX AND LOOKED AT IT THEN STUCK IT BACK IN BOX, ITS NOT A FACTORY SECOND OR A REFURBISHED ITEM, ITS BRAND NEW NEVER USED WITH ORIGINAL BOX AND ALL PAPER WORK. The item “Raypak, Inc. 010493 ELS-D-552-2 Jacuzzi Spa HEATER 5.5KW ELECTRIC SPA” is in sale since Friday, September 25, 2015. This item is in the category “Home & Garden\Yard, Garden & Outdoor Living\Pools & Spas\Pool Parts & Maintenance\Pool Heaters & Solar Panels”. The seller is “rourkefish4doc” and is located in Santa Rosa, California. This item can be shipped to United States.